IT Support
Description : 11 Mar, 2023
• Perform day-to-day LAN, Wi-Fi, and WAN administration, maintenance, troubleshooting, and support; • Team up with technical project teams to determine requirements, research, evaluate, mend, design, implement, and provide operational and technical support for system software, platform hardware, and network solutions to streamline production; • Administer the Service Desk tool, in support of incident management, service request management, and change management; • Ensure system security and reliability by maintaining device configurations/backups and network monitoring tools, reducing client support tickets by 52%; • Provide technical assessment, analysis, and resolution of problems and issues to users concerning hardware/software problems; • Install, upgrade, and deploy Virtual Servers with windows Server 2012 and 2016; • Install and maintain the organization Network to meet the functional objectives of the business needs; • Manage data regular backups and disaster recovery operations for 22 virtual and 12 physical servers; • Set and Configure Test Servers on the Microsoft Hyper-V Environment to test vendor application software before purchasing; • Install, configure, and upgrade Windows individual operating systems for internal and third-party software; • Manage and maintain inventory, system updates, patches, and upgrades that increased 99% system stability; • Maintain and deploy software and firmware updates for the network infrastructure;
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